Consumer Privacy Policy & Data Protection Practices

Last Updated: October 2026 | Effective Date: Immediately

TorsionTech Dynamics LLC ("Company", "TorsionTech Direct", "we", "us", or "our") operates the national dispatch website torsionspringrepair.us and associated telephonic communication systems. We maintain the highest standards of integrity, transparency, and data confidentiality across all 10,000 serviced locations nationwide.

1. Information We Collect During Dispatch

When you contact our 24/7 central dispatch line at (888) 508-0091 or interact with our website, we collect necessary consumer information to facilitate rapid on-site technician routing, including:

• Contact Information: Full customer name, telephone number, and email address.
• Property Location: Physical street address, city, state, zip code, and residential subdivision name to ensure accurate GPS navigation.
• Service Details: Information regarding the nature of your overhead door failure, door dimensions, vehicle entrapment status, and visual spring condition.
• Billing Information: Payment processing details (credit card or debit card information handled exclusively through encrypted, PCI-DSS compliant payment gateways).

2. How We Utilize Your Information

We collect and utilize your personal information solely for legitimate business operations directly associated with fulfilling your service request, including:

• Routing the closest equipped mobile inventory vehicle to your property within our 15- to 30-minute arrival window.
• Sending telephonic and SMS technician arrival notifications and real-time transit updates.
• Documenting initial deadweight diagnostic readings, spring specifications, and issuing digital invoices and warranty certificates.
• Complying with statutory accounting, licensing, and consumer protection reporting mandates.

3. Absolute Non-Disclosure Policy

We do not sell, rent, monetize, trade, or transfer your personal contact information to third-party marketing brokers, lead generators, or data aggregation platforms under any circumstances. Your location and contact information is shared strictly with the dispatch coordinator and assigned field technician to execute authorized on-site repairs.

4. Telephonic Recording & Communication Monitoring

Calls placed to our direct toll-free dispatch line ((888) 508-0091) may be monitored or recorded for technician safety coordination, quality assurance, emergency dispatch verification, and customer service records. Call recordings are stored in encrypted audio archives accessible only by authorized dispatch administrators.

5. State Consumer Privacy Rights (CCPA, CPRA, VCDPA, CPA, CTDPA, TDPSA)

Residents of California, Virginia, Colorado, Connecticut, Texas, and other states with enacted comprehensive privacy legislation possess statutory rights regarding their personal data, including the right to know what personal data is collected, the right to request deletion of personal information, and the right to opt-out of data processing. Because TorsionTech Direct never sells customer data, we do not require a 'Do Not Sell My Info' mechanism; however, you may request data deletion or access at any time by contacting us at dispatch@torsionspringrepair.us.

6. Data Security & Encryption

We implement robust physical, administrative, and technological security controls to safeguard customer information against unauthorized access, loss, or alteration. All web communications across torsionspringrepair.us are encrypted using Transport Layer Security (TLS 1.3) protocols.

7. Contacting Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our consumer data practices, please reach our administrative office at:

TorsionTech Dynamics LLC
Attn: Data Privacy Department
9600 Great Hills Trail, Suite 150W, Austin, TX 78759
Email: dispatch@torsionspringrepair.us
Phone: (888) 508-0091

8. Automated Tracking Technologies & Cookie Policy

Our website utilizes strictly necessary technical cookies and basic analytical measurement tools to ensure site functionality, balance server loads, and measure overall visitor traffic. We do not deploy intrusive third-party behavioral advertising cookies or cross-site tracking pixels that follow your online activity across the web. You may configure your internet browser to refuse cookies or alert you when cookies are being sent; however, certain portions of our site navigation may experience reduced functionality as a result.

9. Children's Online Privacy Protection Act (COPPA) Compliance

Our services and website are directed strictly to homeowners, commercial property managers, and adult consumers aged 18 and older. We do not knowingly solicit, collect, or maintain personal information from individuals under the age of 13. In the event that we learn that personal data has been inadvertently collected from a child under 13 without verified parental consent, we will immediately purge that information from our records.

10. Data Retention Schedules & Secure Disposal

We retain customer service records, diagnostic deadweight scale readings, and warranty certificates for the duration of the applicable multi-year warranty term (up to a lifetime term for commercial-grade installations) to facilitate seamless warranty claims, service history verification, and regulatory accounting compliance. When records exceed statutory retention schedules, they are permanently expunged using secure cryptographic data deletion protocols.

11. Incident Response & Data Breach Notification Procedures

While TorsionTech Direct does not store sensitive financial instruments or unencrypted banking credentials on public-facing web servers, we maintain a comprehensive, written Incident Response Plan (IRP) in full compliance with state data protection statutes. In the unlikely event of an unauthorized security breach affecting customer contact records or service addresses, our designated Data Privacy Officer will initiate forensic containment within 24 hours and provide formal written notification to affected consumers and state regulatory attorneys general within the statutory timeframes mandated by applicable state law.

12. Changes & Amendments to this Privacy Disclosure

We reserve the right to modify, amend, or update this Consumer Privacy Policy at any time to reflect operational modifications, regulatory legal updates, or enhancements to our digital dispatch platforms. Any material revisions will be reflected with a revised 'Last Updated' date at the head of this policy. Your continued interaction with our telephonic dispatch line ((888) 508-0091) or website constitutes ongoing acceptance of our privacy standards.